Delivered DDP — duties, customs, and care included One-year warranty · lifetime service Inspect & document on arrival — photos and video before signing The studio coordinates every freight claim
· support

What happens after the chamber arrives at your door.

Every Echelon chamber ships DDP — Delivered Duty Paid — and is covered by a one-year warranty plus lifetime service. The notes below cover production, shipping, the moment of arrival, ongoing care, and the questions owners ask most.

01 · shipping & delivery

Sea-to-door, duties included.

Production begins after the order is confirmed. Soft chambers complete in approximately five working days; rigid chambers in one to two weeks. Sea freight under DDP follows — customs clearance and import duties are handled for you.

01

production

Portable chambers · approx. 5 working days Rigid chambers · 1 – 2 weeks (Add 1 week if shell customization or color is requested.)

02

transit

DDP sea-to-door · 18 – 25 days Air freight (rigid) · 7 – 14 days Express courier (portable) · 4 – 7 days

03

on arrival

Portable chambers — to the door. Rigid chambers — by truck with liftgate to ground level. Customer handles unpacking and indoor placement.

04

total time

Soft chamber · ~ 4 weeks total Rigid chamber · ~ 5 – 6 weeks total

Inspect on arrival. Photograph and video the chamber and packaging before signing the freight receipt. If documentation is not captured at the moment of receipt, the insurance window may close. The studio coordinates every freight claim on your behalf.

Certifications. Every chamber is built to ISO 9001, ISO 13485, and CE standards. A copy of the certificate ships with the unit.

02 · installation

A considered room — before the chamber arrives.

A short list of practical considerations to think through ahead of delivery, so the chamber lands into a room that's already prepared for it.

01 access & placement

Doorways, corridors, and clearance.

Confirm doorway and corridor widths along the path from delivery point to the room. Soft chambers fold and pack flat for transport; rigid chambers do not. For Cirrus and Vespers, the largest variants measure 90 × 220 cm — plan a clear path.

  • Allow 30–45 cm of clearance around the chamber for ventilation and access
  • Choose a level floor; a soft underlayment (yoga mat, cotton rug) extends chamber life
  • Keep the oxygen concentrator in a well-ventilated area — not in a closet, not against a wall
  • Plan for power: a dedicated circuit is ideal; soft chambers draw ~1280 W
02 environment

A quiet room, well-ventilated.

The chamber should live in a room that isn't shared with combustion sources or strong fragrance. Oxygen-enriched air at the mask exhaust raises fire risk for materials that would otherwise ignite slowly.

  • No candles, lighters, or open-flame heaters in the same room
  • Smoke detector in the chamber room
  • Class ABC fire extinguisher, accessible
  • Avoid hair sprays, aerosols, oil diffusers in close proximity
  • Keep the room cool — soft chambers warm during sessions
03 first session

A practiced unboxing.

Before the first session, run the chamber empty at low pressure to check for leaks and seam integrity. Pressurize, hold, listen, soap-test seams if anything seems off. Read the manufacturer's manual before stepping inside.

  • Verify all valves, gauges, and the emergency dump are functional
  • Confirm the oxygen concentrator delivers ≥ 90% O₂ on a fresh sieve bed
  • Familiarize yourself with the emergency depressurization procedure
  • Identify a household member as your "tender" — present or within earshot every session
03 · care & maintenance

A long, quiet life — with attentive care.

Hyperbaric chambers reward a small amount of attention. The schedule below keeps the chamber and its oxygen concentrator at the manufacturer-rated performance for years.

01 weekly

After-session wipe and filter rinse.

  • Wipe the interior with a mild, non-alcohol, non-petroleum cleaner after each session
  • Rinse the gross particle filter on the oxygen concentrator weekly; dry fully before reinstalling
  • Air the chamber for 30 minutes after each session before zipping shut
02 monthly

Inspection & leak check.

  • Inspect zippers, seams, and viewing windows for wear
  • Run a leak check: pressurize, hold, listen, soap-test seams. A pressure drop greater than 0.05 ATA in 5 minutes at full pressure suggests a leak — contact the studio
  • Verify oxygen output with an O₂ analyzer; replace sieve beds if output drops below 90%
03 6 – 12 months

Filters & mask replacement.

  • Replace HEPA / intake filter on the oxygen concentrator (per manufacturer specification)
  • Replace the breathing mask and tubing every 6–12 months, or when the seal degrades
  • Annually: pressure-gauge calibration check
  • Every 2–4 years: replace zeolite sieve beds in the oxygen concentrator (sooner in hot, humid climates)
04 always

A logbook.

Track session count, hours of operator time, and any anomaly. The log is useful for warranty conversations, insurance claims, and the practiced honesty a chamber asks for.

04 · warranty & service

One year of warranty, followed by lifetime service.

The warranty covers quality, material, and design failures within twelve months of delivery, when the chamber is operated correctly. Beyond the warranty window, the studio remains available for service and parts at standard rates.

01

small fixes

If the issue is straightforward, the studio sends new components free of charge with instructions for the customer or a local technician.

02

replacement

If the issue is non-trivial, the studio sends a new chamber or machine, free of charge. The defective unit does not need to be returned.

03

documentation

Photos and video of the issue help the technical team perform root-cause analysis and improve future builds. They are the only ask.

04

lifetime service

Beyond the one-year window, parts and guidance remain available at standard rates throughout the chamber's operating life.

05 · returns

Echelon does not offer returns — the warranty is the remedy.

Once a chamber is sold, the studio takes full responsibility for product quality and support through the one-year warranty plus lifetime service described above. Instead of accepting returns, the studio fixes or replaces any chamber with a genuine quality issue, free of charge, with no requirement to ship the defective unit back.

A consultation, a thirty-minute call, and a considered proposal precede every order — so the chamber that arrives is the chamber that suits the room and the intended use.

06 · frequently asked

Questions owners ask the studio.

Q1 choosing a chamber

Soft-shell or rigid?

Soft-shell chambers (Quietus, Meridian, Atlas, Solace) operate at 1.3–1.4 ATA using pressurized room air with an external oxygen concentrator. They are lighter, more affordable, easier to install, and considered safer because they do not pressurize pure oxygen. They suit home wellness practice.

Rigid chambers (Vespers, Cirrus) operate at 1.5 ATA or 2.0 ATA and pressurize an integrated oxygen system. They are heavier, more expensive, and reach the pressures most clinical research has used. They suit clinics, studios, and the most considered home.

Q2 power & voltage

Will my electrical work?

Soft chambers run on standard household 220 V / 50 Hz at approximately 1280 W — North American customers should plan for a step-up transformer or have us configure the unit for 110 V at order. Rigid chambers ship configurable for 110 V or 220 V; confirm at the time of quote.

Q3 payment

How do I pay?

The studio accepts T/T (telegraphic transfer / bank wire), Western Union, MoneyGram, Escrow, and PayPal. The full quoted price includes the chamber and DDP shipping; nothing further is owed at customs or on the doorstep.

Q4 timing

How long until it arrives?

For a soft chamber: roughly four weeks total — five working days of production plus eighteen to twenty-five days of DDP sea transit. For a rigid chamber: roughly five to six weeks total — one to two weeks of production plus eighteen to twenty-five days of transit. Air freight is available on request and shortens transit to seven to fourteen days for rigid chambers.

Q5 customs & duties

Will I owe anything at the border?

No. DDP — Delivered Duty Paid — means the studio handles customs clearance and import duties for you. The quoted price is the landed price.

Q6 shipping damage

What if it arrives damaged?

Inspect the chamber at the moment of delivery. Photograph and video the packaging and the unit before signing the freight receipt. The studio coordinates the freight claim on your behalf — but the documentation must be captured at receipt, or the insurance window may close.

Q7 medical advice

Should I speak with my physician first?

Yes — particularly if you have a history of seizures, lung disease, recent ear or sinus surgery, an implanted device, an active malignancy, are pregnant, or take certain medications (notably bleomycin, doxorubicin, cisplatin, or disulfiram). The safety module of the owner's guide covers this in detail. Echelon does not provide medical advice.

contact

A note to the studio.

For consultation, ordering, warranty, and shipping coordination — a member of the studio responds within one business day.